Frequently Asked Questions

Where do you deliver?


Deliveries are made in the local Charleston area. Orders will be delivered on Wednesday and Friday morning of the week they were placed. Customer will choose delivery day preference at check-out. Delivery fees: Delivery fees: $3 for South Mount Pleasant area $5 for North Mount Pleasant, Sullivan's Island, and Isle of Palms $10 for all other surrounding Charleston areas




Do your cookies contain wheat/dairy/nuts or other allergens?


Bitty Chip Cookies are not baked in an allergen free environment. Our products are not recommended for those with severe allergies as they may contain or be prepared in a facility with eggs, milk, wheat, soy, and nuts. Our cookies also contain gluten.




Do you offer variety packs of cookie flavors?


Not at the time. Cookie batches are baked to order.




How do I get my cookies?


Cookies are baked and delivered to you in Mount Pleasant and Charleston city limits. Order deliveries will be made on Wednesday and Friday morning of each week. Customers will choose delivery day preference at check-out. Delivery fees: $3 for South Mount Pleasant area $5 for North Mount Pleasant, Sullivan's Island, and Isle of Palms $10 for all other surrounding Charleston areas There are no pickup orders.




How does ordering work?


Inventory will go live at bittychipcookies.com on 8pm EST on Monday of each week. Inventory is limited and will sell out for the week once all orders have been spoken for. Exceptions will be made on holidays. Please check back close to the holiday or sign up for our email list for details. For special order/large quantity inquiries, please email hello@bittychipcookies.com.




How should I store my cookies?


Customers tell us our cookies can stay good storged in their packaging for up to 2 weeks. We, however, cannot guarantee cookie quality past ~3 days of cookie packaging being opened. To ensure longterm quality we recommend freezing your cookies in a freezer safe container (not the bags they come in) for up to 2 months. Frozen cookies can be reheated in the oven at 350° for 8-10 minutes. Do not thaw frozen cookies before baking. Do not reheat frozen cookies in the microwave (for safety and quality purposes.) Do not consume thawed frozen cookies.




How do I bake my frozen dough?


1. Preheat oven to 400ºF. 2. Place frozen dough directly onto parchment-lined cookie sheet an inch apart. Do not defrost dough. Bake in oven on center rack. 3. Bake for 8-10 minutes or until golden brown. 4. Allow cookies to cool on baking sheet for 3-5 minutes then remove from sheet to cooling rack. 5. Enjoy!




Can I return or cancel my order?


Bitty Chip does not accept returns or cancellations. If you encounter any problems, please contact hello@bittychipcookies.com.




What if my delivery cannot be completed?


If delivery cannot be completed on the day and location indicated by the customer, customer will forfeit their order and will not be refunded. This includes but is not limited to: delivery locations being closed, apartments not accepting orders for residents, suite numbers not indicated on delivery instruction,coolers not being left out for frozen dough, etc.